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Privacy Policy

Effective Date: April 16, 2025
Company: Mercaturca LLC
Website: https://www.mercaturca.com

  1. Introduction

At Mercaturca LLC (“Mercaturca”, “we”, “our company”), we value the privacy of our users. This Privacy Policy explains how we collect, use, store, and protect the personal data you provide through our website https://www.mercaturca.com.

  1. Information We Collect

When visiting our website, we may collect the following types of personal data:

  • Identity Information: First name, Last name
  • Contact Information: Email address, shipping address
  • Transaction Information: Purchased items, order history
  • Device and Usage Information: IP address, browser type, page view history
  • Cookie Data: Used to remember your preferences and cart items

  1. Use of Personal Data

Collected data may be used for:

  • Processing and delivering your orders
  • Managing your account
  • Responding to contact forms
  • Fulfilling legal obligations
  • Improving website security and performance
  • Sending marketing communications (only with your explicit consent)

  1. Data Retention

Your data will be retained for the duration necessary to fulfill the purposes stated above. Longer retention may be required due to legal obligations (e.g. tax regulations).

  1. Third-Party Sharing

We never share your personal data for marketing purposes. However, limited and necessary data may be shared with:

  • Shipping and delivery companies
  • Payment service providers
  • Analytics and performance tracking services (e.g. Google Analytics, Meta Pixel)

All such third parties comply with data protection laws such as GDPR and CCPA.

  1. International Data Transfers

As our company is based in the USA, your data may be transferred outside the European Economic Area (EEA). Such transfers are conducted legally and securely using Standard Contractual Clauses (SCCs).

  1. Your Rights

As a user, you have the right to:

  • Access, rectify, or delete your data
  • Object to processing
  • Withdraw consent at any time
  • Request data portability

If you are an EU citizen, you may also file a complaint with your local data protection authority.

  1. Security

We implement industry-standard technical and administrative measures to protect your data.

  1. Changes

This Privacy Policy may be updated due to legal or business changes. The effective date will always be stated above.

  1. Contact

For any questions or requests, please contact:
[email protected]

GDPR Compliance Statement

Company: Mercaturca LLC
Effective Date: April 16, 2025
Scope: European Union / European Economic Area (EEA)

Mercaturca LLC is committed to protecting personal data and operates in full compliance with the General Data Protection Regulation (GDPR) of the European Union.

  1. Data Controller

Mercaturca LLC
1209 MOUNTAIN ROAD PL NE STE N, ALBUQUERQUE, NM 87110 USA
[email protected]

  1. Data We Collect
  • Name, email address, shipping address
  • Order and transaction details
  • IP address, device type, cookie data

  1. Legal Bases for Processing

Your personal data is processed based on the following legal grounds:

  • Contractual necessity (order fulfillment)
  • Legal obligation (e.g. invoicing)
  • Legitimate interest (e.g. security, analytics)
  • Consent (e.g. for marketing, cookie usage)

  1. Your Rights Under GDPR

You have the right to:

  • Access your data
  • Correct your data
  • Delete your data (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • File a complaint with a supervisory authority

To exercise these rights, contact: [email protected]

  1. Data Retention and Security

Personal data is retained only as long as necessary and is protected using appropriate security measures.

  1. International Transfers

Data may be transferred outside the EU only using lawful mechanisms, including Standard Contractual Clauses (SCCs).

Return & Cancellation Policy

Company: Mercaturca LLC
Effective Date: April 16, 2025

  1. General Information

Products purchased through Mercaturca.com can be returned within 30 days of delivery. EU customers are also entitled to a 14-day right of withdrawal under EU consumer protection laws.

  1. Return Conditions
  • Items must be unused, unwashed, and with original tags
  • Must be returned in original packaging
  • Include order number and contact details in the return

⚠️ Returned items will be inspected by our quality control team. Items that are used or not resellable may be rejected.

  1. Non-Returnable Items

Returns or cancellations are not accepted for:

  • Customized items (e.g. personalized name prints, special measurements)
  • Underwear, swimwear, or other hygienic products
  • Items marked as “Final Sale” or “Non-Returnable”
  • Items with significantly damaged or missing original packaging
  1. Return Process
  1. Submit your return request with order number to [email protected]
  2. You will receive a Return Authorization Number (RMA) and return address
  3. Return the item securely with RMA within 10 days
  4. Once received and approved, your refund will be processed within 5 business days

  1. Return Shipping Fee

🔸 For Voluntary Returns (Change of Mind):

The customer is responsible for return shipping fees. Mercaturca does not provide prepaid shipping labels for voluntary returns.

🔹 For Defective or Incorrect Items:

If the item is defective, damaged, or incorrect, Mercaturca LLC will cover all return and exchange shipping costs. You must report the issue with photo evidence within 7 days of delivery.

💡 We prioritize fairness in returns and aim to ensure a hassle-free experience for both parties.

  1. Refunds

If the return is approved:

  • The product cost will be refunded
  • Standard shipping fee will be refunded only for defective item returns
  • Express shipping, customs duties, and other surcharges are non-refundable

  1. Order Cancellation

Orders (except personalized ones) may be canceled before production or shipping begins.
Cancellations are not accepted after production has started or the order has been dispatched.

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